For Customization confirmation and assistance, kindly WhatsApp us on
+91 9653251730 before placing your order.

The Hello Swanky Magic Coffee Mug is designed to add a touch of surprise and personalization to your everyday coffee moments. Crafted from high-quality ceramic with a heat-sensitive coating, this mug reveals the printed design when hot liquid is poured in, creating an eye-catching color-changing effect. Its sturdy build ensures durability while maintaining a smooth, premium finish suitable for daily use.When cold, the mug appears dark and minimal; as hot beverages are added, the hidden design gradually comes to life. Finished with premium-quality printing, the artwork delivers sharp detailing, vibrant colors, and long-lasting performance. Balanced in weight and comfortable to hold, this magic mug is perfect for home, office desks, gifting, and special occasions.

Custom Design Option

Personalize your magic coffee mug with your own name, logo, quote, or artwork using Hello Swanky’s custom design option. Along with our signature designs, custom magic mugs are ideal for corporate gifting, events, offices, birthdays, anniversaries, and personal use. Each piece is carefully printed to ensure a smooth reveal and consistent visual quality.Your artwork is printed using high-quality printing technology, ensuring crisp lines and vibrant colors that remain clear even after repeated color-change cycles.

Customization Details

• Custom name, logo, or artwork supported

• Heat-sensitive color-changing print technology

• Suitable for personal use, gifting, and bulk branding
  

• Additional charges applicable for customization

Key Features

• High-quality ceramic construction for durability

• Heat-sensitive coating with color-changing effect

• Premium printed design with smooth reveal

• Comfortable handle for easy grip

• Heat-retaining ceramic body for hot beverages

• Odor-free and stain-resistant surface

• Reusable and eco-friendly alternative to disposable cups

• Suitable for coffee, tea, and hot beverages

• Ideal for home, office, and gifting

• Proudly made in India

Additional Information

• Brand: Hello Swanky Online Pvt. Ltd.

• Net Quantity: 1 Magic Coffee Mug

• Generic Name: Heat-Sensitive Coffee Mug

• Material: Ceramic

• Capacity: 300 ml (approx.)

• Print Type: Heat-Sensitive Color-Changing Print

• Color: Black (changes when hot)

Care Instructions

• Hand wash only using mild detergent

• Do not scrub or scratch the printed surface

• Not microwave safe

• Dry thoroughly after washing

Hello Swanky Returns & Exchange Policy

At Hello Swanky, we want you to love everything you order. However, we understand that sometimes things may not work out. Please read our policy carefully before placing an order.

1. Returns

We offer a simple and hassle-free return policy to ensure a smooth shopping experience:

• Return Window: You can request a return within 7 days from the date of delivery.

• Condition: Items must be unworn, unused, unwashed, undamaged, and free from any stains, odors, perfume, sweat, smoke, or body smell.
  All original tags must be attached, and the product must be returned in its original packaging.

• Unboxing Proof: Customers must record an unboxing video and share it with us to be eligible for returns.

2. Exchange

Not happy with the size or color? We’re here to help:

• Exchange Window: Exchanges can be requested within 7 days of delivery.

• Eligibility: Exchanges are subject to stock availability. Please act quickly to secure your preferred size or color.

3. Refunds

Once we receive and inspect the returned product:

• Refund Method: Refunds will be processed to the original payment method.

• Processing Time: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Order Cancellation Policy

• Orders can be cancelled only within 4 hours of placing the order, provided the order has not been processed.

• Once an order is processed or shipped, it cannot be cancelled under any circumstances, as all Hello Swanky products are custom-made.

5. How to Return or Exchange

Follow these simple steps:

1. Contact Us: Email us at support@helloswanky.com with your order ID and reason for return or exchange.

2. Receive Instructions: Our team will share return/exchange instructions with you.

3. Ship the Product: Pack the item securely and ship it to the provided address.

   • Backward shipping cost must be borne by the customer, unless the item is defective or damaged.

4. Confirmation: Once we receive the item, we’ll notify you and process your request promptly.

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 7 days of delivery with clear images and an unboxing video.

• We will offer a replacement, exchange, or full refund, including free shipping, based on your preference.

7. How to Contact Us

For any questions or support, reach out to us:

• Email: support@helloswanky.com

• WhatsApp: +91 96532 51730

Important Note

All Hello Swanky products are custom-made. By placing an order, you agree to the above Returns, Exchange, and Cancellation Policy.

Welcome to Hello Swanky! We're committed to providing a seamless shopping experience, and that includes clear, reliable shipping practices. Please review our shipping policy below to ensure a smooth delivery process for your order.

1. Processing Time

• Orders are processed within 1-3 business days after payment is confirmed. During peak seasons or special promotions, processing times may extend to 3-5 business days.
• Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

• 1. • Delivery Time: Most deliveries in 4-5 days.
     • Cost: Free

       Free Shipping (Dispatches in 5-6 Days)

  2. • Delivery Time: Delivered within 7-8 days.

       Cash on Delivery (COD)

  3. Express Shipping (Dispatches in 2-3 Days via Air)

     • Cost: Likely higher than Free Shipping, but you would need to check for specifics
     • Delivery Time: Faster delivery via air in 2-3 days.Domestic Shipping:

       It looks like you're comparing shipping options! Here's a breakdown of each method:

• If speed is your priority, Express Shipping might be the best option, but if cost is the most important factor, Free Shipping is a good choice!
• International Shipping: Standard International Delivery: Delivered within 10-15 business days, depending on the destination.
• Shipping Costs: Rates vary based on order weight, size, and delivery location and will be calculated at checkout.

3. Order Tracking

• Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track the progress of your delivery through our website or the carrier’s website.

4. Shipping Restrictions

• Please note that we are unable to ship to PO Boxes, APO/FPO addresses, and certain restricted countries due to carrier limitations.

5. Customs, Duties, and Taxes

• International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Hello Swanky has no control over these charges and cannot predict their amount. Please check with your local customs office for more information.

6. Lost, Stolen, or Damaged Packages

• Hello Swanky is not responsible for packages lost, stolen, or damaged in transit. We recommend contacting the carrier directly if any issues arise. For additional support, please reach out to our customer service team.

7. Contact Us

• If you have any questions about our shipping policy, please contact us at support@helloswanky.com. We’re here to help!

Thank you for choosing Hello Swanky! We appreciate your business and strive to make your shopping experience as delightful as possible.