Returns & Exchange Policy

Hello Swanky Returns & Exchange Policy

At Hello Swanky, we want you to love everything you order, but we understand that sometimes things don’t work out. If you’re not completely satisfied with your purchase, we’re here to help!

1. Returns

We offer a simple and hassle-free return policy to ensure you're happy with your shopping experience:

  • Return Window: You can return your items within 7 days from the date of receiving your order.
  • Condition: Items must be unworn, unwashed, and undamaged. All tags should be attached, and the product should be in its original packaging.
    (please record the unboxing video to share us)
  • Non-returnable Items: Unfortunately, we cannot accept returns on sale items, gift cards, and intimate apparel for hygiene reasons.

2. Exchange

Not happy with the size or color? We’ve got you covered:

  • Exchanges: If you need a different size, color, or style, you can exchange the product within 7 days of receiving your order.
  • Eligibility: Exchanges are subject to stock availability, so make sure to act fast if you spot a style you like!

3. Refunds

Once we receive your returned items, we’ll process your refund as quickly as possible:

  • Refund Method: Refunds will be issued to the original payment method.
  • Processing Time: Allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. How to Return or Exchange

It’s simple! Just follow these steps:

  1. Contact Us: Reach out to our customer service team at support@helloswanky.com with your order details and the reason for return or exchange.
  2. Get Instructions: We’ll send you easy-to-follow instructions on how to send the items back to us.
  3. Ship It Back: Pack the items securely and send them to the address provided. You’ll be responsible for the backward shipping cost, unless the item is defective or damaged.
  4. Confirmation: Once we receive your return or exchange, we’ll notify you and process your request right away.

5. Damaged or Defective Items

We work hard to make sure every item is perfect, but if you receive a damaged or defective product, please contact us within 7 days of receiving it. We’ll make it right with an exchange, replacement (with free shipping), or full refund—your choice.

6. How to Contact Us

Have any questions? We’re here to help! You can contact us through: