For customization confirmation and assistance, kindly WhatsApp us on
+91 9653251730 before placing your order.

The Hello Swanky Custom Gaming Pad is designed to deliver smooth control, precision tracking, and long-lasting performance for both casual and professional users. Crafted with a high-quality fabric surface and a durable non-slip rubber base, this gaming pad ensures consistent mouse movement, enhanced responsiveness, and stable grip during intense gaming or extended work sessions.

The finely textured surface allows for accurate sensor tracking, making it ideal for optical and laser mice. Whether used for gaming, office work, or creative tasks, this gaming pad balances comfort and performance while adding a personalized touch to your setup through high-quality custom printing.

Custom Design Process

Personalize your gaming pad with your own logo, artwork, text, or illustration.
To begin, share your high-resolution design in PDF format on our WhatsApp number for approval before placing your order. This ensures correct sizing, alignment, and the best possible print clarity.

Important Customization Guidelines

• Design file must be submitted in high-resolution PDF format only

• Artwork must follow specified printable size standards

• Designs not meeting size or quality requirements may be rejected

• Customization charges are non-refundable

Customization Details

• Supports custom logos, text, names, and artwork

• Printed using high-quality, fade-resistant inks

• Smooth surface finish without affecting mouse glide

• Maintains pad flexibility and base grip after printing

• Suitable for personal use, gifting, esports teams, and corporate branding

Key Features

• Smooth fabric surface for precise mouse control

• Non-slip rubber base for enhanced desk stability

• High-resolution printed design with long-lasting color

• Comfortable wrist support for extended usage

• Compatible with optical and laser mice

• Lightweight, rollable, and travel-friendly

• Ideal for gaming, office work, and creative setups

• Proudly made in India

Additional Information

• Brand: Hello Swanky Online Pvt. Ltd.

• Net Quantity: 1 Gaming Pad

• Generic Name: Gaming Pad / Mouse Pad

• Material: Fabric Surface with Rubber Base

• Print Type: High-Quality Printed Artwork

Care Instructions

• Clean gently using a soft, damp cloth

• Do not machine wash or bleach

• Air dry completely before use

• Avoid folding the printed surface inward

Hello Swanky Returns & Exchange Policy

At Hello Swanky, we want you to love everything you order. However, we understand that sometimes things may not work out. Please read our policy carefully before placing an order.

1. Returns

We offer a simple and hassle-free return policy to ensure a smooth shopping experience:

• Return Window: You can request a return within 7 days from the date of delivery.

• Condition: Items must be unworn, unused, unwashed, undamaged, and free from any stains, odors, perfume, sweat, smoke, or body smell.
  All original tags must be attached, and the product must be returned in its original packaging.

• Unboxing Proof: Customers must record an unboxing video and share it with us to be eligible for returns.

2. Exchange

Not happy with the size or color? We’re here to help:

• Exchange Window: Exchanges can be requested within 7 days of delivery.

• Eligibility: Exchanges are subject to stock availability. Please act quickly to secure your preferred size or color.

3. Refunds

Once we receive and inspect the returned product:

• Refund Method: Refunds will be processed to the original payment method.

• Processing Time: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Order Cancellation Policy

• Orders can be cancelled only within 4 hours of placing the order, provided the order has not been processed.

• Once an order is processed or shipped, it cannot be cancelled under any circumstances, as all Hello Swanky products are custom-made.

5. How to Return or Exchange

Follow these simple steps:

1. Contact Us: Email us at support@helloswanky.com with your order ID and reason for return or exchange.

2. Receive Instructions: Our team will share return/exchange instructions with you.

3. Ship the Product: Pack the item securely and ship it to the provided address.

   • Backward shipping cost must be borne by the customer, unless the item is defective or damaged.

4. Confirmation: Once we receive the item, we’ll notify you and process your request promptly.

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 7 days of delivery with clear images and an unboxing video.

• We will offer a replacement, exchange, or full refund, including free shipping, based on your preference.

7. How to Contact Us

For any questions or support, reach out to us:

• Email: support@helloswanky.com

• WhatsApp: +91 96532 51730

Important Note

All Hello Swanky products are custom-made. By placing an order, you agree to the above Returns, Exchange, and Cancellation Policy.

Welcome to Hello Swanky! We're committed to providing a seamless shopping experience, and that includes clear, reliable shipping practices. Please review our shipping policy below to ensure a smooth delivery process for your order.

1. Processing Time

• Orders are processed within 1-3 business days after payment is confirmed. During peak seasons or special promotions, processing times may extend to 3-5 business days.
• Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

• 1. • Delivery Time: Most deliveries in 4-5 days.
     • Cost: Free

       Free Shipping (Dispatches in 5-6 Days)

  2. • Delivery Time: Delivered within 7-8 days.

       Cash on Delivery (COD)

  3. Express Shipping (Dispatches in 2-3 Days via Air)

     • Cost: Likely higher than Free Shipping, but you would need to check for specifics
     • Delivery Time: Faster delivery via air in 2-3 days.Domestic Shipping:

       It looks like you're comparing shipping options! Here's a breakdown of each method:

• If speed is your priority, Express Shipping might be the best option, but if cost is the most important factor, Free Shipping is a good choice!
• International Shipping: Standard International Delivery: Delivered within 10-15 business days, depending on the destination.
• Shipping Costs: Rates vary based on order weight, size, and delivery location and will be calculated at checkout.

3. Order Tracking

• Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track the progress of your delivery through our website or the carrier’s website.

4. Shipping Restrictions

• Please note that we are unable to ship to PO Boxes, APO/FPO addresses, and certain restricted countries due to carrier limitations.

5. Customs, Duties, and Taxes

• International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Hello Swanky has no control over these charges and cannot predict their amount. Please check with your local customs office for more information.

6. Lost, Stolen, or Damaged Packages

• Hello Swanky is not responsible for packages lost, stolen, or damaged in transit. We recommend contacting the carrier directly if any issues arise. For additional support, please reach out to our customer service team.

7. Contact Us

• If you have any questions about our shipping policy, please contact us at support@helloswanky.com. We’re here to help!

Thank you for choosing Hello Swanky! We appreciate your business and strive to make your shopping experience as delightful as possible.